Introduction
Welcome to Radio Stream Host https://radiostreamhost.com, a service of Broadcast Matrix LLC, a Washington State Limited Liability Company. These Terms of Service (“Terms”) govern your access to and use of our hosting services and related offerings.
By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy, available at https://radiostreamhost.com/privacy-policy. If you disagree with any part of these Terms, you may not access the Service. These Terms supersede all previous agreements, contracts, or understandings between you and Broadcast Matrix LLC. Continued use of the Service constitutes acceptance of these Terms and our Privacy Policy.
Accounts
To use certain features of the Service, you must create an account. You must be at least 18 years old to use the Service. If you are under 18, you may not use the Service without express written consent from a parent or legal guardian. Users under 13 are prohibited from using the Service under any circumstances.
You agree to provide accurate, complete, and current account information and update it as needed. You agree to maintain the confidentiality of your account and password and restrict access to your device or account. You accept responsibility for all activities under your account or password. You agree to notify us immediately via our support page at https://radiostreamhost.com/support/ of any security breach or unauthorized use. Inaccurate or obsolete information may result in immediate account termination.
Payments
Subscriptions are billed in advance in U.S. dollars and automatically renew at the end of each billing cycle unless canceled by you or us. You must provide accurate billing details (full name, address, state, zip code, phone number, and valid payment method, e.g., credit card or PayPal). You authorize us to charge all Subscription fees to your provided payment method.
Payment Authorization and Fraud Protection
By providing payment information, you represent that you are the authorized user of the payment method. You agree to immediately notify us of any unauthorized use of your account or payment method.
In cases of disputed charges, chargebacks, or claims of unauthorized use, you agree to provide documentation proving authorization (such as government-issued ID matching the payment method) before any refund is processed. Failure to provide adequate proof of authorization within 30 days of our request will result in account termination and forfeiture of any refund claims.
You are responsible for all charges incurred on your account, including fraudulent charges made by third parties, until you notify us in writing of unauthorized access.
If automatic billing fails, we will issue an electronic invoice with a payment deadline. We may send email reminders after failed payment. Accounts unpaid after 7 days may be suspended. Invoices are due upon receipt. Non-payment within 30 days may result in service termination without notice.
You may not use another person’s payment method without our prior written approval. Returned checks incur a $20.00 fee per instance. You are liable for any service fees or fines imposed on us by payment processors due to your account actions. You are responsible for any applicable sales, VAT, or similar taxes (excluding income taxes on us), even if we fail to collect them at the time of service.
Submit all billing-related inquiries (e.g., refunds, disputes) via our support page at https://radiostreamhost.com/support/.
Fee Changes
We may modify Subscription fees at our discretion. Changes will take effect at the end of the current billing cycle. Your continued use of the Service after a fee change constitutes agreement to the new fees. It is your responsibility to maintain a valid email address.
Refunds
If you cancel within the first 30 days of service and request a refund via our support page at https://radiostreamhost.com/support/ within that period, we will refund your first month’s payment in full, provided you have not violated these Terms and can provide adequate proof of payment authorization if requested. Cancellations after 30 days or mid-billing cycle are not eligible for prorated refunds except in the following circumstances: (1) service termination due to our inability to provide contracted services, or (2) as required by law. In such cases, prorated refunds may be issued at our sole discretion. Refunds will be issued to the original payment method (e.g., same credit card, PayPal account, or by check).
Automatic Renewal and Compliance
Your subscription will automatically renew at the end of each billing period unless canceled. You acknowledge that automatic renewal notices, if required by applicable law, will be sent via email to your registered address.
You may cancel your subscription at any time through your account dashboard, our support page at https://radiostreamhost.com/support/, or by contacting our billing provider. Cancellation procedures comply with applicable automatic renewal laws.
By subscribing, you provide affirmative consent to automatic renewal of your subscription. You are responsible for monitoring renewal notices and managing your subscription preferences.
We use third-party billing services to manage subscription compliance. Any issues with renewal notices or cancellation processes should be directed to our support team.
Infrastructure Service Only
We provide server infrastructure and bandwidth only. We do not provide music licensing or royalty services, legal compliance advice or monitoring, backup or data recovery services, content moderation beyond basic Terms compliance, or broadcasting consultation or technical support beyond server access.
You are purchasing access to server infrastructure. All content, legal compliance, licensing, and data management responsibilities remain entirely with you.
Content and User Responsibilities
You are solely responsible for all content you upload, stream, distribute, or store via the Service (“User Content”). As an infrastructure service provider, we do not provide legal, licensing, or compliance advice. You are entirely responsible for ensuring your content and activities comply with all applicable laws, including but not limited to copyright, music licensing, broadcasting regulations, and royalty obligations to applicable performance rights organizations such as ASCAP, BMI, SESAC, SoundExchange, and similar entities in your jurisdiction.
We reserve the right to review User Content for Terms compliance, but have no obligation to monitor content. You represent and warrant that you own or have secured all necessary licenses, permissions, and rights for your User Content, including all music performance, mechanical, synchronization, and digital performance royalties required for streaming or distribution.
You grant Broadcast Matrix LLC a worldwide, non-exclusive, royalty-free, transferable license to use, store, display, distribute, and reproduce User Content solely to provide server infrastructure and hosting services. This license terminates upon account deletion, except for publicly shared content that may remain accessible through third-party systems.
You agree to use the Service in compliance with these Terms and all applicable local, national, and international laws.
Prohibited Uses and Content
You may not use the Service to upload, stream, or store content that is illegal, pornographic, defamatory, obscene, threatening, hateful, violent, or otherwise objectionable, including but not limited to content that promotes violence, harassment, discrimination, or illegal activities. You may not engage in unauthorized access, hacking, reverse-engineering, or overloading of our servers or networks. You may not send spam (unsolicited bulk email) or engage in activities that blacklist our domains or IP addresses. You may not exceed data transfer or stream bitrate limits of your service plan. You may not violate any applicable laws or third-party rights.
You are responsible for ensuring you have all necessary rights and licenses for any content you upload, including AI-generated content that incorporates copyrighted material.
We reserve the right to remove any content or suspend/terminate accounts that violate these Terms or are deemed inappropriate, at our sole discretion. Violations may result in termination without refund and liability for damages to us.
Data Storage and User Responsibilities
We provide server infrastructure only. We do not provide data storage, backup, or retention services. Content may be stored temporarily as part of providing server access, but we make no guarantees about data persistence, availability, or recovery under any circumstances.
You are solely responsible for backing up your content and data. We strongly recommend maintaining regular backups of all important data.
Upon account termination, all data may be immediately and permanently deleted without notice or recovery options.
Intellectual Property
The Service, its content, features, software, and apps (including updates and templates) are owned by Broadcast Matrix LLC or its Affiliates and are protected by U.S. and international copyright, trademark, and other laws. Our trademarks and trade dress may not be used without prior written consent. Any software or apps we develop remain our sole property unless agreed otherwise in writing. You may download informational content from our site for personal use, provided you retain all copyright notices and cite the source URL.
Copyright Policy and DMCA Notices
We respect intellectual property rights and comply with the Digital Millennium Copyright Act. Our complete DMCA policy, including procedures for submitting takedown notices and counter-notifications, is available at https://radiostreamhost.com/dmca/. By using our service, you agree to comply with our DMCA policy.
Third-Party Links and Services
The Service may contain links to third-party websites or services not controlled by us. These sites have their own terms and policies. You access third-party sites at your own risk and are responsible for complying with their terms.
We do not provide app development but may refer you to third-party developers. We retain ownership of any apps, software, or templates we create. You are responsible for all app-related legal requirements (e.g., copyright, licensing, platform compliance).
Support
Our support team assists with billing inquiries and server access issues only. Visit our support page at https://radiostreamhost.com/support/ to submit a ticket 24/7 or call (206) 774-9196 during business hours. Provide your account username and a detailed description of your issue.
Indemnification
You agree to defend, indemnify, and hold harmless Broadcast Matrix LLC, its Affiliates, and their employees, contractors, agents, officers, and directors from any claims, damages, losses, liabilities, costs, or expenses (including attorney’s fees) arising from your use of the Service or User Content, your breach of these Terms, or any violation of third-party rights or applicable laws.
Limitation of Liability
To the fullest extent permitted by law, Broadcast Matrix LLC, its Affiliates, and their directors, employees, partners, agents, suppliers, or affiliates are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or goodwill, resulting from your access to or inability to use the Service, third-party conduct or content, content obtained from the Service, or unauthorized access, use, or alteration of your data. Our total liability shall not exceed the amount you paid us in the prior 12 months.
Disclaimer
The Service is provided “AS IS” and “AS AVAILABLE” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We aim for reliable service but do not guarantee uninterrupted, secure, or error-free operation. We do not warrant that errors or defects will be corrected, the Service is free of viruses or harmful components, or results from using the Service will meet your requirements.
Data and Statistics: Streaming statistics, usage data, and analytics are provided for informational purposes only. We make no warranties regarding their accuracy, completeness, or timeliness. You are responsible for independently verifying any data used for business decisions.
Data Security and Storage: While we implement reasonable security measures for our infrastructure, we are not responsible for data loss, damage, corruption, or unauthorized access. We do not provide backup services or guarantee data recovery.
Third-Party Services: We are not responsible for the content, practices, availability, or functionality of third-party websites, applications, or services, including issues arising from third-party actions, platform policy changes, or device compatibility.
Termination
We may terminate or suspend your account and access to the Service immediately, without prior notice, for legitimate business reasons including but not limited to: breach of these Terms, non-payment after the grace period, violation of applicable laws, abuse of our systems, or engaging in prohibited activities. We may also terminate the Service generally with 30 days’ notice.
To terminate your account, submit a request via our support page at https://radiostreamhost.com/support/ at least 30 days before the next billing cycle. Upon termination, your access ceases immediately, and no refunds are issued unless required by law or as specified in these Terms.
All data and content may be permanently deleted immediately upon termination without notice or recovery options. Provisions such as ownership, disclaimers, indemnification, and liability limitations survive termination.
Force Majeure
We are not liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including natural disasters, cyberattacks, government actions, or third-party service outages.
Dispute Resolution
Any disputes arising from these Terms or the Service will be resolved through binding arbitration in Seattle, Washington, under the American Arbitration Association’s rules. You waive any right to participate in class action lawsuits or class-wide arbitration. These Terms are governed by Washington State law, without regard to conflict of law provisions. The United Nations Convention on the International Sale of Goods does not apply.
International Users
If you access the Service from outside the United States, you are responsible for complying with local laws. Payments must be made in U.S. dollars, and you bear any currency conversion fees. EU users’ data is processed per GDPR, as outlined in our Privacy Policy.
Miscellaneous
These Terms constitute the entire agreement between you and Broadcast Matrix LLC regarding the Service, superseding any prior agreements. If any provision is invalid or unenforceable, the remaining provisions remain in effect.
We may modify these Terms at any time. Changes are effective immediately upon posting. Your continued use of the Service constitutes acceptance of any revised Terms.
You may not assign your rights or obligations without our prior written consent. We may assign these Terms to an Affiliate or successor in a merger, acquisition, or asset sale. Our failure to enforce any right or provision is not a waiver of that right or provision.
Contact Us
For questions, support, or notices:
General Support & Billing: Visit https://radiostreamhost.com/support/
DMCA Notices: Email dmca@broadcastmatrix.com
Phone Support: (206) 774-9196 during business hours
General Contact: https://radiostreamhost.com/contact/